{"id":1672,"date":"2026-05-04T09:18:55","date_gmt":"2026-05-04T07:18:55","guid":{"rendered":"https:\/\/www.axiaconsulting.co.za\/?page_id=1672"},"modified":"2026-06-11T14:34:31","modified_gmt":"2026-06-11T12:34:31","slug":"paia","status":"publish","type":"page","link":"https:\/\/www.axiaconsulting.co.za\/af\/paia\/","title":{"rendered":"PAIA"},"content":{"rendered":"

PAIA MANUAL<\/strong><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div>
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TABLE OF CONTENTS<\/strong><\/span><\/p>\n

    \n
  1. LIST OF ACRONYMS AND ABBREVIATIONS<\/li>\n
  2. PURPOSE OF THE PAIA MANUAL<\/li>\n
  3. KEY CONTACT DETAILS FOR ACCESS TO INFORMATION OF AXIA CONSULTING (PTY) LTD
    \n3.1   Chief Information Officer
    \n3.2   Deputy Information Officer
    \n3.3   Access to information general contacts
    \n3.4   Head Office<\/li>\n
  4. GUIDE ON HOW TO USE PAIA AND HOW TO OBTAIN ACCESS TO THE GUIDE<\/li>\n
  5. CATEGORIES OF RECORDS OF AXIA CONSULTING (PTY ) LTD WHICH ARE AVAILABLE WITHOUT A PERSON
    \nHAVING TO REQUEST ACCESS<\/li>\n
  6. DESCRIPTION OF THE RECORDS OF AXIA CONSULTING (PTY) LTD WHICH ARE AVAILABLE IN ACCORDANCE
    \nWITH ANY OTHER LEGISLATION<\/li>\n
  7. DESCRIPTION OF THE SUBJECTS ON WHICH THE AXIA CONSULTING (PTY) LTD HOLDS RECORDS AND
    \nCATEGORIES OF RECORDS HELD ON EACH SUBJECT<\/li>\n
  8. PROCESSING OF PERSONAL INFORMATION
    \n8.1   Purpose of Processing Personal Information
    \n8.2   Description of the categories of Data Subjects and of the information or categories of information relating
    \nthereto
    \n8.3   The recipients or categories of recipients to whom the personal information may be supplied
    \n8.4   Planned transborder flows of personal information
    \n8.5   General description of Information Security Measures to be implemented by the responsible party to
    \nensure the confidentiality, integrity and availability of the information<\/li>\n
  9. AVAILABILITY OF THE MANUAL<\/li>\n
  10. UPDATING OF THE MANUAL<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n

    1.LIST OF ACRONYMS AND ABBREVIATIONS <\/strong><\/span><\/p>\n<\/div><\/div><\/div>


    \n1.1. \u201cCEO<\/strong>\u201d                   Chief Executive Officer
    \n1.2. \u201cDIO<\/strong>\u201d                    Deputy Information Officer;
    \n1.3. \u201cIO<\/strong>\u201c                       Information Officer;
    \n1.4. \u201cMinister<\/strong>\u201d            Minister of Justice and Correctional Services;
    \n1.5. \u201cPAIA<\/strong>\u201d                  Promotion of Access to Information Act No. 2 of 2000( as Amended;
    \n1.6. \u201cPOPIA<\/strong>\u201d               Protection of Personal Information Act No.4 of 2013;
    \n1.7. \u201cRegulator<\/strong>\u201d         Information Regulator; and
    \n1.8. \u201cRepublic<\/strong>\u201d           Republic of South Africa
    \n<\/span><\/p>\n<\/div><\/div><\/div>

    2.PURPOSE OF PAIA MANUAL <\/strong><\/span><\/p>\n<\/div><\/div><\/div>

    This PAIA Manual is useful for the public to-<\/span><\/p>\n

     <\/p>\n

    2.1. check the categories of records held by a body which are available without a person having to <\/span>
    \nsubmit a formal PAIA request;<\/span><\/p>\n

     <\/p>\n

    2.2. have a sufficient understanding of how to make a request for access to a record of the body,
    \nby providing a description of the subjects on which the body holds records and the categories of records
    \nheld on each subject;<\/span><\/p>\n

     <\/p>\n

    2.3. know the description of the records of the body which are available in accordance with any
    \nother legislation;<\/span><\/p>\n

     <\/p>\n

    2.4. access all the relevant contact details of the Information Officer and Deputy Information
    \nOfficer who will assist the public with the records they intend to access;<\/span><\/p>\n

     <\/p>\n

    2.5. know the description of the guide on how to use PAIA, as updated by the Regulator and how
    \nto obtain access to it;<\/span><\/p>\n

     <\/p>\n

    2.6. know if the body will process personal information, the purpose of processing of personal
    \ninformation and the description of the categories of data subjects and of the information or
    \ncategories of information relating thereto;<\/span><\/p>\n

     <\/p>\n

    2.7. know the description of the categories of data subjects and of the information or categories
    \nof information relating thereto;<\/span><\/p>\n<\/div><\/div><\/div>

    3.KEY CONTACT DETAILS FOR ACCESS TO INFORMATION OF AXIA CONSULTING (PTY) LTD <\/strong><\/span><\/p>\n<\/div><\/div><\/div>

    3.1. Chief Information Officer<\/span><\/p>\n<\/div><\/div><\/div>

    Name: Rochelle van Greunen
    \nTel: +27 12 023 1560
    \nEmail: admin@axiaconsulting.co.za<\/span><\/p>\n<\/div><\/div><\/div>

    3.2. Deputy Information Officer<\/span><\/p>\n<\/div><\/div><\/div>

    Name: Jaco van der Westhuizen
    \nTel:  +27 12 023 1560
    \nEmail:  admin@axiaconsulting.co.za<\/span><\/p>\n<\/div><\/div><\/div>

    3.3. Access to information general contacts<\/span><\/p>\n<\/div><\/div><\/div>

    Email:  admin@axiaconsulting.co.za<\/span><\/p>\n<\/div><\/div><\/div>

    3.4 National or Head Office<\/span><\/p>\n<\/div><\/div><\/div>

    Postal Address:  Unit 71, Molopo Private Park, Lichtenburg, 2740
    \nPhysical Address:  Unit 71, Molopo Private Park, Lichtenburg, 2740
    \nTelephone:  +27 12 023 1560
    \nEmail:  admin@axiaconsulting.co.za
    \nWebsite:  www.axiaconsulting.co.za<\/span><\/p>\n<\/div><\/div><\/div>

    4 GUIDE ON HOW TO USE PAIA AND HOW TO OBTAIN ACCESS TO THE GUIDE<\/strong><\/span><\/p>\n<\/div><\/div><\/div>

    4.1. The Regulator has, in terms of section 10(1) of PAIA, as amended, updated and made available
    \nthe revised Guide on how to use PAIA (\u201cGuide\u201d), in an easily comprehensible form and
    \nmanner, as may reasonably be required by a person who wishes to exercise any right
    \ncontemplated in PAIA and POPIA.<\/span><\/p>\n

    \n

    4.2. The Guide is available in each of the official languages and in braille.<\/span><\/p>\n


    \n4.3. The aforesaid Guide contains the description of-
    \n4.3.1.  the objects of PAIA and POPIA;
    \n4.3.2.  the postal and street address, phone and fax number and, if available, electronic
    \nmail address of-
    \n4.3.2.2.  every Deputy Information Officer of every public and private body
    \ndesignated in terms of section 17(1) of PAIA1 and section 56 of
    \nPOPIA2;
    \n4.3.2.1.  the Information Officer of every public body, and
    \n4.3.3.  the manner and form of a request for-
    \n4.3.3.1.  access to a record of a public body contemplated in section 113; and
    \n4.3.3.2.  access to a record of a private body contemplated in section 504;
    \n4.3.4.  the assistance available from the IO of a public body in terms of PAIA and POPIA;
    \n4.3.5.  the assistance available from the Regulator in terms of PAIA and POPIA;
    \n4.3.6.  all remedies in law available regarding an act or failure to act in respect of a right
    \nor duty conferred or imposed by PAIA and POPIA, including the manner of lodging-
    \n4.3.6.1. an internal appeal;
    \n4.3.6.2. a complaint to the Regulator; and
    \n<\/span><\/p>\n<\/div><\/div><\/div>

    _________________________
    \n*1Section 17(1) of PAIA- For the purposes of PAIA, each public body must, subject to legislation governing the employment of personnel of the
    \npublic body concerned, designate such number of persons as deputy information officers as are necessary to render the public body as accessible
    \nas reasonably possible for requesters of its records.
    \n*2Section 56(a) of POPIA- Each public and private body must make provision, in the manner prescribed in section 17 of the Promotion of Access
    \nto Information Act, with the necessary changes, for the designation of such a number of persons, if any, as deputy information officers as is
    \nnecessary to perform the duties and responsibilities as set out in section 55(1) of POPIA.
    \ncontemplated in Chapter 4 of this Part.
    \n*3Section 11(1) of PAIA- A requester must be given access to a record of a public body if that requester complies with all the procedural
    \nrequirements in PAIA relating to a request for access to that record; and access to that record is not refused in terms of any ground for refusal
    \n*4Section 50(1) of PAIA- A requester must be given access to any record of a private body if-
    \na)that record is required for the exercise or protection of any rights;
    \nc) that person complies with the procedural requirements in PAIA relating to a request for access to that record; and
    \nc) access to that record is not refused in terms of any ground for refusal contemplated in Chapter 4 of this Part<\/span><\/p>\n<\/div><\/div><\/div>

    4.3.6.3. an application with a court against a decision by the information
    \nofficer of a public body, a decision on internal appeal or a decision by
    \nthe Regulator or a decision of the head of a private body;
    \n4.3.7. the provisions of sections 145 and 516 requiring a public body and private body,
    \nrespectively, to compile a manual, and how to obtain access to a manual;
    \n4.3.8. the provisions of sections 157 and 528 providing for the voluntary disclosure of
    \ncategories of records by a public body and private body, respectively;
    \n4.3.9. the notices issued in terms of sections 229 and 5410 regarding fees to be paid in
    \nrelation to requests for access; and
    \n4.3.10. the regulations made in terms of section 9211.<\/span><\/p>\n


    \n4.4. Members of the public can inspect or make copies of the Guide from the offices of the public
    \nand private bodies, including the office of the Regulator, during normal working hours.<\/span><\/p>\n


    \n4.5. The Guide can also be obtained-
    \n4.5.1. upon request to the Information Officer;
    \n4.5.2. from the website of the Regulator (https:\/\/www.justice.gov.za\/inforeg\/).<\/span><\/p>\n


    \n4.6. A copy of the Guide is also available in the following two official languages, for public
    \ninspection during normal office hours-
    \n4.6.1. English
    \n4.6.2. Afrikaans<\/span><\/p>\n<\/div><\/div><\/div>

    _________
    \n*5 Section 14(1) of PAIA- The information officer of a public body must, in at least three official languages, make available a manual containing
    \ninformation listed in paragraph 4 above.
    \n*6 Section 51(1) of PAIA- The head of a private body must make available a manual containing the description of the information listed in paragraph
    \n4 above.
    \n*7 Section 15(1) of PAIA- The information officer of a public body, must make available in the prescribed manner a description of the categories of
    \nrecords of the public body that are automatically available without a person having to request access
    \n*8 Section 52(1) of PAIA- The head of a private body may, on a voluntary basis, make available in the prescribed manner a description of the categories
    \nof records of the private body that are automatically available without a person having to request access
    \n*9 Section 22(1) of PAIA- The information officer of a public body to whom a request for access is made, must by notice require the requester to pay
    \nthe prescribed request fee (if any), before further processing the request.
    \n*10 Section 54(1) of PAIA- The head of a private body to whom a request for access is made must by notice require the requester to pay the prescribed
    \nrequest fee (if any), before further processing the request.
    \n*11 Section 92(1) of PAIA provides that \u2013\u201cThe Minister may, by notice in the Gazette, make regulations regarding-
    \n(a) any matter which is required or permitted by this Act to be prescribed;
    \n(b) any matter relating to the fees contemplated in sections 22 and 54;
    \n(c) any notice required by this Act;
    \n(d) uniform criteria to be applied by the information officer of a public body when deciding which categories of records are to be made
    \navailable in terms of section 15; and
    \n(e) any administrative or procedural matter necessary to give effect to the provisions of this Act.\u201d<\/span><\/p>\n<\/div><\/div><\/div>

    5 CATEGORIES OF RECORDS OF AXIA CONSULTING (PTY) LTD WHICH ARE AVAILABLE WITHOUT A PERSON HAVING TO REQUEST ACCESS<\/strong><\/span><\/p>\n<\/div><\/div><\/div>

    Category of records           Types of the Record             Available on Website               Available upon request<\/strong>
    \nPolicies                                        Privacy Policy                             X                                                X
    \nPublic manual                               PAIA                                           X                                                X <\/span><\/p>\n<\/div><\/div><\/div>

    6 DESCRIPTION OF THE RECORDS OF AXIA CONSULTING (PTY) LTD WHICH ARE AVAILABLE IN<\/strong>
    \nACCORDANCE WITH ANY OTHER LEGISLATION<\/strong><\/span><\/p>\n<\/div><\/div><\/div>

    Category of Records                                                Applicable Legislation<\/strong><\/span><\/p>\n

    Memorandum of incorporation                              Companies Act 71 of 2008
    \nPAIA Manual                                                              Promotion of Access to Information Act 2 of 2000
    \nPrivacy Policy                                                            Protection of Personal Information Act 4 of 2013<\/span><\/p>\n<\/div><\/div><\/div>

    7 DESCRIPTION OF THE SUBJECTS ON WHICH AXIA CONSULTING (PTY) LTD HOLDS RECORDS AND CATEGORIES OF RECORDS HELD ON EACH SUBJECT<\/strong><\/span><\/p>\n<\/div><\/div><\/div>

    Subjects of Records                                              Categories of records<\/strong>
    \nCompany secretarial                                              Memorandum of Incorporation, share certificates, resolutions, director registrations, minutes of meetings, share register
    \nHuman Resources                                                  HR policies and procedures, employee records, advertised positions
    \nFinance                                                                     Banking\/bank account records, contractual agreements, accounting records, financial statements, reports                                                                                                   and invoices
    \nInsurance                                                                  Insurance policy documents
    \nIntellectual Property                                               Original designs
    \nTax                                                                             Income tax records, contractual agreements
    \nCommercial Agreements                                       Service level agreements, employee agreements, contractor agreements
    \nProperty                                                                    Lease agreements
    \nInformation Technology                                         Software licenses, data protection measures, data retention formulae, breach recovery processes<\/span><\/p>\n<\/div><\/div><\/div>

    8 PROCESSING OF PERSONAL INFORMATION<\/strong><\/span><\/p>\n<\/div><\/div><\/div>

    8.1. Purpose of Processing Personal Information is to:
    \n8.1.1. Provide and manage services you request or agree to
    \n8.1.2. Respond to inquiries and fulfil your requests
    \n8.1.3. Process billing and payments
    \n8.1.4. Comply with legal and regulatory requirements
    \n8.1.5. Provide customer support and communicate with you
    \n8.1.6. Send you lawful marketing communications (with opt-out options)
    \n8.1.7. Improve our services and website
    \n8.1.8. Internal record keeping<\/span><\/p>\n


    \n8.2. Description of the categories of Data Subjects and of the information or categories of information relating thereto<\/span><\/p>\n


    \nCategories of Data Subjects                                Personal Information that may be processed<\/strong>
    \nClients                                                                       Full name, address, registration numbers or identity numbers, employment status, contact details, bank details                                                                                                                                                                                   and any other additional information as required by law or for the provision of our services
    \nService Providers                                                     Full name, address, registration numbers or identity numbers, contact details, bank details, VAT registration                                                                                                                                                                                          number and any other additional information as required by law
    \nEmployees                                                                 Full name, address, identity numbers, income tax numbers, contact details, bank details, gender, race,                                                                                                                                                                                                  qualifications and any other additional information as required by law<\/span><\/p>\n


    \n8.3. The recipients or categories of recipients to whom the personal information may be supplied<\/span><\/p>\n


    \nCategory of personal information                                                       Recipients or Categories of Recipients to whom the personal information may be supplied<\/strong>
    \nIdentity number and names, for criminal checks                               South African Police Services
    \nQualifications for qualification verifications                                       South African Qualifications Authority
    \nCredit and payment history, for credit information                          Credit Bureaus
    \nIdentity, contact, financial, technical, transactions,                          Service providers and contractors who assist in delivering our services
    \ncontractual and usage
    \nIdentity, contact, financial, technical, transactions,                          IT and security providers
    \ncontractual and usage
    \nIdentity, contact, financial, technical, transactions,                          Legal and regulatory authorities as required by law
    \ncontractual and usage<\/span><\/p>\n


    \n8.4. Planned transborder flows of personal information
    \nPersonal information may be transferred outside South Africa for storage or processing. We
    \nensure that such transfers are made to countries with adequate data protection laws or that
    \nappropriate safeguards are in place to protect your information, as required by law.<\/span><\/p>\n


    \n8.5. General description of Information Security Measures to be implemented by the responsible
    \nparty to ensure the confidentiality, integrity and availability of the information
    \nThird party, reputable service providers are contracted to protect personal information form
    \nbeing lost, used, accessed, altered or shared without authorization. Security measures in the
    \nform of antivirus protection, secure operating systems, employee training and monitoring and
    \nfirewalls are in place.<\/span><\/p>\n<\/div><\/div><\/div>

    9 AVAILABILITY OF THE MANUAL<\/strong><\/span><\/p>\n<\/div><\/div><\/div>\n\t

    \n\t\t
    \n\t\t\t

    9.1. A copy of the Manual is available-
    \n9.1.1. on www.axiaconsulting.co.za
    \n9.1.2. head office of aXia Consulting (Pty) Ltd for public inspection during normal
    \nbusiness hours
    \n9.1.3. to any person upon request and upon the payment of a reasonable prescribed fee;
    \nand
    \n9.1.4. to the Information Regulator upon request
    \n9.2. A fee for a copy of the Manual, as contemplated in annexure B of the Regulations, shall be
    \npayable per each A4-size photocopy made.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

    10 UPDATING OF THE MANUAL<\/strong><\/span><\/p>\n<\/div><\/div><\/div>\n\t

    \n\t\t
    \n\t\t\t

    The head of a aXia Consulting (Pty) Ltd will on a regular basis update this manual.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"PAIA MANUAL TABLE OF CONTENTS LIST OF ACRONYMS AND ABBREVIATIONS PURPOSE OF THE PAIA MANUAL KEY CONTACT DETAILS FOR ACCESS","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1672","page","type-page","status-publish","hentry"],"yoast_head":"\nPAIA - aXia Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.axiaconsulting.co.za\/af\/paia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PAIA - aXia Consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.axiaconsulting.co.za\/af\/paia\/\" \/>\n<meta property=\"og:site_name\" content=\"aXia Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-11T12:34:31+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.axiaconsulting.co.za\\\/paia\\\/\",\"url\":\"https:\\\/\\\/www.axiaconsulting.co.za\\\/paia\\\/\",\"name\":\"PAIA - 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