Privacy Policy

Capitalised terms in this Privacy Policy have the meanings ascribed to them in the Protection of
Personal Information Act 4 of 2013 (“POPIA”), as amended. This Privacy Policy applies to all
visitors and users of our Website and related services.

This Privacy Policy explains:
● What personal information we collect and how we collect it
● How and why we use your personal information
● With whom we may share your information
● Your rights and choices regarding your personal information

Use of our Website and services is restricted to individuals 18 years and older. We do not
knowingly collect personal information from children under 18. If you are under 18, please do
not use our Website or provide any information to us.

By using our Website or services, you consent to the collection, use, and processing of your
personal information as described in this Privacy Policy. This includes information you
provide:
● When registering, submitting forms, or contacting us
● Through surveys or feedback
● Voluntarily in any communication or interaction with us

We collect and process personal information you provide directly to us, which may include:
● Full name and surname
● Email address
● Contact numbers
● Physical address
● Company name and address
● Company VAT number
● Company contact person and phone number
We may also collect additional information as required by law or for the provision of our
services.

We use your personal information to:
● Provide and manage services you request or agree to
● Respond to inquiries and fulfil your requests
● Process billing and payments
● Comply with legal and regulatory obligations
● Provide customer support and communicate with you
● Send you lawful marketing communications (with opt-out options)
● Improve our services and Website
You may opt out of marketing communications at any time by following the instructions in
our communications or contacting us directly.

We do not currently use cookies for data collection. If this changes, we will update this policy
and notify you. We may use third-party analytics services (such as Google Analytics) to collect
aggregated, non-personal data about Website usage for optimisation and security purposes.
These third parties are contractually bound to comply with privacy requirements.

We do not sell your personal information. We may share your information with trusted third
parties, including:
● Service providers and contractors who assist in delivering our services
● IT and security providers
● Legal and regulatory authorities, if required by law
● Analytics and optimisation partners
All third parties are contractually required to protect your information and may only process it
for specified purposes on our behalf.

Your personal information may be transferred outside South Africa for storage or processing.
We ensure that such transfers are made to countries with adequate data protection laws or that
appropriate safeguards are in place to protect your information, as required by POPIA.

We retain your personal information only as long as necessary for the purposes set out in this
Privacy Policy, or as required by law. When no longer needed, your information is securely
deleted or de-identified.

We implement appropriate technical and organisational measures to safeguard your personal
information, including:
● Access controls and user authentication
● Encryption and secure storage
● Regular security assessments and staff training
You are responsible for maintaining the security of your devices and any login credentials.

You have the right to:
● Access your personal information we hold
● Request correction, updating, or deletion of your information
● Object to or restrict processing of your information
● Withdraw consent (where processing is based on consent)
● Request a copy of your personal information
● Lodge a complaint with the Information Regulator
To exercise your rights, please contact us at the details below.

For questions, requests, or complaints about your personal information or this Privacy Policy,
contact:
Information Officer: Rochelle van Greunen
Email: [email protected]
Address: 144 Roberts Avenue, Kensington, Johannesburg, Gauteng, 2094
You may also contact the Information Regulator at www.inforegulator.org.za if you believe your
rights have been infringed.

We may update this Privacy Policy from time to time. The latest version will always be
available on our Website. We will notify you of material changes. Your continued use of our
Website or services after changes are posted constitutes your acceptance of the updated
policy. If you do not agree, you may discontinue use of our Website and services.
This Privacy Policy was last reviewed in April 2025 and will be reviewed annually or as
required by changes in law or business practices.